Serving as a valuable part of a health care team in a clinic or a hospital is how you will spend your day working as a medical receptionist. Doctors, nurses, staff members, and patients will rely on you to coordinate various tasks that include scheduling appointments, answering inquiries from patients, managing finances, dealing with patient emergencies, and monitoring stocks and supplies. You are compassionate, caring, professional, and discreet with a high level of organization. You have excellent attention to detail because you deal with sensitive and confidential information daily.  

Medical Receptionist Job Duties 

As a medical receptionist, you are the initial contact when someone calls or walks into a clinic or a hospital. It is your job to oversee the daily administration and finance tasks in your place of employment. Responsibilities that you will have on a typical day as a medical receptionist may include: 

  • Greeting and attending to patients in person and on the phone 
  • Assisting doctors, staff and patients 
  • Maintaining business inventory, checking supplies and scheduling maintenance repairs 
  • Answering all incoming phone calls 
  • Maintaining confidentiality 
  • Scheduling appointments 
  • Interacting with other medical professionals with courtesy, discretion and professionalism 


An academic certification such as an undergrad or postgrad study is not essential for this career field. However, employers appreciate a short course certification in necessary administrative and office skills. Job prospects improve with knowledge and experience of office procedures in a similar field and knowledge of medical terminology. Other helpful skills include basic word and excel knowledge, telephone etiquette, time management skills and customer service skills.  


Although your medical receptionist job may not require certification, there are certificate programs that can help you strengthen your resume while learning new skills that are necessary for you to excel at your job. The Medical Administrative Assistant Certification can help you learn about medical terminology, office procedures, CPR, first aid and health insurance billing. This program takes between two to four semesters to complete. The Electronic Health Records Specialist Certification focuses on health records management. Those medical receptionists who seek this certification will learn about secure and accurate records, patient data and insurance. Prerequisites for this certification include job experience and an exam.  

Job Outlook 

Employment for medical receptionists is favorable, with expected growth by 5% through 2028. Technological advances will not slow the growth rate for medical receptionists as their services are necessary to interact with staff, plan meetings and handle other duties. The current salary range for medical receptionists is $32,857 to $39,962. 

Future Career Paths 

The next career step for a medical receptionist is office manager, personal assistant, medical practice manager, practice manager or medical secretary. Ultimately, one can move into positions such as an administrative or office manager, finance and administrative manager, executive assistant to CEO or a human resources manager.  

CnStaffing can help you find your next position as a medical receptionist. The professional recruiters at CnStaffing can help you find a job that fits your lifestyle while advancing your career.  

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