As a medical receptionist, you might work in a hospital, a doctor’s office or other medical facilities. Your day will include managing the reception desk, greeting visitors, processing patient information and performing clerical tasks. Expect to interact with doctors, professional staff and insurance companies daily. The typical entry requirement is a high school diploma and on-the-job training. However, certificate and associate degree programs in medical reception are available. Medical receptionists have strong computer skills to handle clerical tasks. Read on for more information about this exciting career path.


According to the U.S. Bureau of Labor Statistics, the minimum requirement for employment as a medical receptionist is a high school diploma. The training for a medical receptionist typically consists of on-the-job training. However, community colleges offer certificate or associate degree programs in medical reception or medical office technology. The courses in these programs include medical terminology, office procedures and insurance information. Medical receptionist certificate programs generally take a year to complete, with associate degree programs lasting two years.

If you choose to become a medical receptionist, you will undoubtedly want to brush up on your computer skills to be successful in working with computerized office systems and electronic medical records. Training for data entry and computer systems is available at local colleges. You will also need strong communication organizational and customer service skills.


Certification is typically not a job requirement. However, some certificates can strengthen your resume. The Medical Administrative Assistant Certification increases your knowledge of medical terminology, office procedures, CPR and insurance billing, while the Electronic Health Records Specialist Certification can help you with health records management. Certification prerequisites include job experience and an exam.

The Job

As a medical receptionist, you can expect to work in hospitals, clinics and private practice medical offices. You will primarily manage the office schedule and maintain patient records and appointments. You will also handle front-office clerical duties such as answering telephones, sorting mail, assisting patients with medical history charts and other forms. You might also:

  • Greet patients
  • Assist physicians
  • Maintain inventory and supplies
  • Schedule maintenance
  • Interacting with courtesy, professionalism and discretion

Working with insurance companies might also be part of your job responsibilities. Some medical receptionists gather patient insurance information and are responsible for knowing various insurance codes. Correspondence with insurance companies regarding payments and service rejection is not uncommon.

Career Outlook

The median annual wage for a medical assistant is $35,850. You will find out as a medical receptionist that your skills are in demand. The projected growth of 19% through 2029 is much faster than the average for all occupations. The need for preventive medical services increases the need to hire more medical receptionists.

CnStaffing is a specialized health care staffing agency that helps people find and get great jobs. Let the professional recruiters at CnStaffing help you find your next medical receptionist job.

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